Shipping & Returns
Shipping Policy
Online orders will be processed on a first-come, first-serve basis. If the product is out of stock, a representative will reach out to you by email or phone to see if you want to receive a partial shipment with a backorder, refund, or hold the order to ship complete.
Orton can ship worldwide, but the online store may or may not provide that many options. Please call or email to place your order if you prefer a specific method not found in the Orton store.
Orton is not responsible for Tariffs and taxes on International shipments. The customer is responsible for paying them.
Orton can ship collect with UPS, FedEx, or DHL if you provide the appropriate account number. Please get in touch with Orton customer service for collect shipments if the store does not offer this option.
We cannot ship to a PO Box address. A Street address is required with your order form.
Orton does not provide for customer pick-ups; we do not have a storefront.
Controller orders may take up to 10 days to ship. Other products typically ship within a couple of days.
Selecting overnight or 2nd-day shipping does not mean the product will be guaranteed to ship the same day. The product will ship as soon as available with the shipping method selected.
For stock items, orders placed in the morning will typically ship the same afternoon. Orders placed in the afternoon will typically ship the next day.
Shipping charges are calculated by the product weight, value, and shipping method.
Please call or email for a shipping quote for large orders requiring Truck freight.
Return & Exchange Policy
Returns and exchanges should be made within 30 days of the original purchase.
For refunds, Orton does not keep the original credit card details on file and will need to get your card details again to apply credit. For Account Holders, a credit will be applied to your account.
Use original packaging when making a return.
For return authorization, contact Orton by phone or email to receive an RMA number. The RMA number needs to be marked on the outside of the returned package.
Do not return used or damaged product unless authorized in advance.
Include your contact information, receipt and/or proof of purchase with all returns.
For items ordered in error, a restocking fee up to 30% may apply.
For product exchanges, contact Orton customer service to arrange additional payment or to receive credit for price differences.
If Orton has shipped product in error. A UPS call tag can be arranged to have the product picked up at the delivery address and returned to Orton.
Return shipping costs for product that was not shipped in error is the responsibility of the customer.