Shipping & Returns

Shipping Policy

Online orders will be processed on a first-come, first-serve basis.  If product is out of stock, a representative will reach out to you by email or phone to see if you want to receive a partial shipment with a backorder, refund or hold the order to ship complete.

 

Orton can ship world wide but the online store may or may not provide that many options. If you prefer a specific method not found on the Orton store, please call or email to place your order.

Orton can ship collect with UPS, FEDEX or DHL if you provide the appropriate account number. Please contact Orton customer service for collect shipments if the store does not provide this option.

We cannot ship to a PO Box address. A Street address is required with your order form.

 

Orton does not provide for customer pick ups, We do not have a storefront.

 

Controller orders may take up to 10 days to ship. Other products typically ship within a couple days.

Selecting overnight or 2nd day shipping does not mean the product will be guaranteed to ship the same day. Product will ship as soon as available with the shipping method selected.

For stock items, orders placed in the morning will typically ship the same afternoon. Orders placed in the afternoon will typically ship the next day.

 

Shipping charges are calculated by the product weight, value and shipping method.

 

 For large orders requiring Truck freight,  please call or email for a shipping quote. 

Return & Exchange Policy

Returns and exchanges should be made within 30 days of the original purchase. 

For refunds, Orton does not keep the original credit card details on file and will need to get your card details again to apply credit. For Account Holders, a credit will be applied to your account.

Use original packaging when making a return.

For return authorization, contact Orton by phone or email to receive an RMA number. The RMA number needs to be marked on the outside of the returned package.

Do not return used or damaged product unless authorized in advance.

Include your contact information, receipt and/or proof of purchase with all returns.

For items ordered in error, a restocking fee up to 30% may apply.

For product exchanges, contact Orton customer service to arrange additional payment or to receive credit for price differences.

If Orton has shipped product in error. A UPS call tag can be arranged to have the product picked up at the delivery address and returned to Orton.

 

Return shipping costs for product that was not shipped in error is the responsibility of the customer.